GENERAL INFORMATION

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Invoice format | Please note the following information

​We only accept electronic invoices that comply with the EU standard EN 16931. For invoices that do not meet this standard, you will need our prior written consent in order for us to process them. Please contact us to obtain this consent. You can request our written consent online using the form (here). Unfortunately, we cannot process your invoice without the relevant authorisation.

 

Billing address

​Please ensure that the name of the invoice recipient is correct. Your invoice must be issued as follows:

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AV-Medien Service GmbH
Neumann-Reichardt-Straße 27-33
22041 Hamburg

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Internal processing time

The processing and verification of your invoice may take several days. This is because your invoice must go through an internal control process.

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Terms of payment | Payment deadline | Payment frequency

Your invoice will usually be paid within four weeks, depending on the internal processing status. If you have not received payment after this period, please contact the accounts department. Despite careful monitoring, it is possible that an invoice may be overlooked in the email inbox. In such cases, we will of course bring your invoice forward. ​​